Refund policy

We stand behind the quality of our products and are confident you will love the feel of your new sleeping accessories. If you are unhappy, we gladly accept returns for returnable items purchased on our site within 90 days of purchase.

How To Return:

When requesting a return, please contact our team at info@foostep.com and provide the following information:

- Order Number
- ⁠Item Name
- ⁠Reason of Return

To use this right, contact us at info@foostep.com. We will refund the order amount within 14 days of receiving your return, provided the product has been received in good condition.

Return costs

In case of an return; customer can decide to send it back to us on their own half or we can provide an pre-purchased return label. The fee of the label will be deducted of the order amount.

Returns Conditions
Customer has 90 days to decide if the product is an fit for them, if not we will ask to return the product (also in an worn state) to us and within 14 days after receiving the customer will be refunded for the order value, excluding shipping costs.

Bundle Orders
Returns for bundled items must generally include all products within the bundle. Individual products may not be returned separately.

Missing or Incorrect Items:

Report any missing or incorrect items within 24 hours of delivery.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right. If you notice any damage, please take photos for your records and contact us within 24 hours. You do not have to pay a return shipping fee in this case. We pay for the postage of the product.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you the correct item.

Non-Returnable Items
Please note that items purchased using a discount code and automatic discount applied are classified as Final Sale merchandise. As such, they are not eligible for returns, exchanges, or refunds. These items are sold as-is and cannot be processed for any form of return once the purchase is complete. We encourage customers to carefully review their selections before completing their orders, as we are unable to accommodate returns on discounted items.

Please get in touch with our customer service team for any Return and Refund Policy-related issues: info@foostep.com.