Warranty

We care about our products and do our best to make sure every order arrives in top condition. Occasionally, an order gets damaged in transit or a manufacturing defect shows up — if that happens, you're covered.

Foostep offers a 12-month limited warranty against manufacturing defects from the date of delivery. This warranty covers issues with materials or workmanship under normal use; it does not cover normal wear and tear, misuse, or damage caused by improper care.

If you discover a defect, please contact us as soon as reasonably possible, and in any case within 12 months of delivery, at info@foostep.com. Include your order number and, where possible, a photo of the issue. If your claim is approved, we'll arrange a free repair, replacement, or refund, at our discretion.

Returns

We offer a 90-day return window from the date of delivery. Customers are responsible for return shipping costs. To start a return, contact us at info@foostep.com with your order number.

Complaints & Dispute Resolution

It's always possible that something doesn't go as planned. If you have a complaint, please contact us first at info@foostep.com — most issues can be resolved directly and quickly this way, and we aim to respond within 2 business days.

If we're unable to resolve your concern directly, you may also:

• File a complaint with the Better Business Bureau (BBB) at bbb.org

• Report an issue to the Federal Trade Commission (FTC) at reportfraud.ftc.gov

Customers in Australia: nothing in this policy limits your rights under the Australian Consumer Law, including your right to a repair, replacement, or refund for a failure that amounts to a major failure of the consumer guarantees that apply to this product.